Publié le 07/09/2023

Département Sales

Account Manager – Customer Experience

Description du poste

Crakmedia is a global leader in web performance marketing. With an experienced media buying team and its own affiliate marketing platform, the company has experienced significant growth over the past 3 years and aims to maintain this pace for the years to come!

At Crakmedia, an Account Manager – Customer Experience is responsible for:

  • Developing, maintaining, and growing the revenue of the current customer base;
  • Managing customer inquiries;
  • Handling the basic responsibilities of a front-line agent by responding to inquiries from new affiliates;
  • Providing customer service to an international clientele;
  • Collaborating in the development of tools to facilitate first-level customer support;
  • Establishing a strong initial contact and maintaining the quality of relationships with our business partners.

To be successful in this role, you need to:

  • Have completed a college or technical-level training program in a relevant field;
  • Accumulate at least 1 year of customer service experience;
  • Possess excellent communication, advisory, and sales skills;
  • Be available and open to working on an unconventional schedule (5 days a week, including weekends);
  • Be perfectly fluent in English (spoken and written).

Pourquoi «Crakmedia»?

Chez Crakmedia, nous portons avec fierté notre titre d’expert dans notre domaine depuis plus d’une quinzaine d’années. Notre expérience confirmée, notre talentueuse équipe et notre passion des technologies et des tendances font de nous des vrais craks du marketing web!

C’est sans parler, évidemment, de notre fascination pour les médias numériques et leur évolution constante. Nous visons continuellement à innover afin de nous propulser au sommet de notre champ d’expertise, soit la génération d’audience dans un univers numérique.

Notre nom souligne notre identité et notre passion.

Nous sommes des craks, des experts dans chacune de nos actions